Frequently Asked Questions – Santos Gourmet

About Our Products

What makes your caviar premium quality?

Our caviar is carefully sourced from trusted producers and selected for its freshness, texture, and refined taste. We only offer high-quality varieties such as Beluga, Osetra, and Sevruga.

Where does your caviar come from?

We work with reputable suppliers who meet the highest standards in sustainability and quality to ensure an exceptional gourmet experience.

Do you offer other gourmet products?

Yes, we offer a curated selection of fine foods including truffles, wines, champagne, spices, and luxury delicacies.

Ordering & Payment

How can I place an order?

Simply browse our shop, add your products to the cart, and proceed to checkout. The process is quick, secure, and user-friendly.

What payment methods do you accept?

We accept all major payment methods including credit cards and secure online payment options.

Can I modify or cancel my order?

If your order has not yet been shipped, please contact us as soon as possible and we will assist you.

Shipping & Delivery

Do you offer worldwide delivery?

Yes, we deliver worldwide to ensure our premium products reach you wherever you are.

How long does shipping take?

Delivery times vary depending on your location, but we aim for fast and reliable shipping.

How is the caviar shipped?

Caviar is shipped in temperature-controlled packaging to ensure maximum freshness upon arrival.

Storage & Freshness

How should I store caviar?

Caviar should be stored in the refrigerator at a temperature between 0–4°C.

How long does caviar last?

Unopened caviar can last several weeks when refrigerated properly. Once opened, it should be consumed within 2–3 days.

Can I freeze caviar?

Freezing is not recommended, as it may affect the texture and quality.

Catering & Services

Do you offer catering services?

Yes, we provide exclusive catering services for private events, yachts, and luxury experiences.

Can I book a private chef?

Absolutely. We offer private chef services tailored to your individual needs.

Do you create custom experiences?

Yes, we specialize in tailor-made gourmet and event experiences designed to exceed expectations.